A Travel CRM Built for Agencies & Tour Operators
Travel enquiries come from all over, and the busy ones slip away. 91Leads keeps them in one place so your team always knows who to call next.
Every Kind of Travel Enquiry, Handled
No two travel businesses sell exactly the same thing. Whether you run honeymoon packages, corporate travel desks, or pilgrimage tours, you can shape 91Leads around the trips you actually book.
Holiday Packages
- Domestic getaways
- International tours
- Custom itineraries
- Family & group trips
- Last-minute deals
Honeymoon & Weddings
- Honeymoon packages
- Destination weddings
- Anniversary trips
- Special-occasion stays
- Couple experiences
Flights & Hotels
- Air ticket requests
- Hotel bookings
- Fare quote follow-ups
- Date-change queries
- Add-on transfers
Visa & Documentation
- Tourist visa help
- Document checklists
- Appointment reminders
- Travel insurance
- Status updates
Group & Pilgrimage Tours
- Fixed-departure groups
- Pilgrimage & yatra tours
- Student & college trips
- Senior-citizen tours
- Adventure & trekking
Corporate & MICE
- Business travel desks
- Conferences & events
- Incentive trips
- Offsite planning
- Repeat client accounts
From First Enquiry to Confirmed Trip
Most bookings aren't lost because the price was wrong. They're lost because nobody followed up in time. Here's how 91Leads keeps that from happening.
Catch the Enquiry
A traveller pings you about Goa. It lands in 91Leads automatically, with their name and trip details attached.
Assign & Quote
The right agent picks it up, shares an itinerary, and logs the budget, so nothing depends on someone's memory.
Follow Up & Close
Reminders nudge your team before the trail goes cold. You stay in touch until the booking is confirmed.
Why Travel Teams Stick With 91Leads
It's not about flashy dashboards. It's about the small things that quietly add up to more bookings.
Enquiries in One Inbox
Phone calls, website forms, WhatsApp, social pages. They all flow into the same place. Your agents stop switching between five apps and start actually replying to travellers.
Timely Follow-ups
A traveller comparing three agencies usually books with whoever replies first and stays in touch. 91Leads reminds your team exactly when to call back, so warm leads don't go quiet.
Share Work Across the Team
Assign leads by destination, agent, or branch. When someone's on leave during peak season, another colleague can pick up right where things were left, because the full history is already there.
Know What's Working
See which destinations sell, which sources bring real buyers, and how each agent is doing. Simple numbers you can glance at, with no spreadsheets to maintain at the end of the month.
Travel CRM: Common Questions
A few things travel agencies usually want to know before they switch.
Think of it as one organised place for every traveller who reaches out to you. Instead of enquiries sitting in WhatsApp, a diary, and three agents' phones, a travel CRM like 91Leads keeps them together: who asked, what they wanted, the quote you sent, and when to follow up next.
Not at all. Smaller teams often feel the pain the most, because one missed follow-up is a real chunk of the month's bookings. 91Leads is light enough to set up in a day and starts at ₹199, so you're not paying enterprise prices for something simple.
Yes, and for most travel businesses that's the whole point. WhatsApp is where the conversations happen, so we make sure those chats turn into tracked leads with reminders, rather than getting buried under the next hundred messages.
That's when a CRM earns its keep. When enquiries triple before the holidays, 91Leads keeps every lead queued and reminds agents who to call first. Nobody gets forgotten just because the day got busy.
If your team can use WhatsApp, they can use 91Leads. It runs in any browser and on the phone, so agents can update a lead while they're still on the call. We'll help you get set up, and support is there if you get stuck.
Of course. Start with a 7-day free trial and run a few real enquiries through it. If it doesn't make your follow-ups easier, you've lost nothing. Most teams know within the first week whether it fits the way they work.
Stop Losing Travellers to Slow Follow-ups
Give your agency one place to catch every enquiry and follow up on time. Try 91Leads free for 7 days and see how many more trips you can close.