Terms of Service
These terms govern the business relationship between 91Leads and our B2B clients using our CRM platform and services.
Last Updated: October 12, 2025
Effective Date: October 12, 2025
Table of Contents
Welcome to the 91Leads Terms of Service. These terms constitute a legal agreement between your business ("Client," "Customer," or "you") and 91Leads CRM ("91Leads," "we," "us," or "our") regarding your use of our customer relationship management platform and related services.
Important: This is a B2B service agreement. By signing up for our services, you represent that you are authorized to enter into this agreement on behalf of your business organization.
1. Agreement Overview
B2B Service Agreement
91Leads provides business-to-business CRM services exclusively to commercial entities. This agreement governs:
- Access to and use of the 91Leads CRM platform
- Data processing and storage services
- Technical support and maintenance
- Any additional services we may provide
Acceptance of Terms
By accessing our platform, creating an account, or using our services, you agree to be bound by these terms and all applicable laws and regulations.
Contract Formation
This agreement becomes effective upon account activation and remains in force until terminated according to the provisions outlined herein.
2. Service Description
91Leads provides a cloud-based customer relationship management platform designed for businesses to manage their leads, customers, and sales processes.
Core CRM Features
- • Lead management and tracking
- • Customer data organization
- • Sales pipeline management
- • Communication history
- • Reporting and analytics
Platform Services
- • Cloud hosting and storage
- • Data backup and security
- • Software updates and maintenance
- • User access management
- • API access (where applicable)
Support Services
- • Technical support
- • User training and onboarding
- • Account management
- • System monitoring
- • Documentation and resources
Service Modifications
We reserve the right to modify, enhance, or discontinue features with reasonable notice to clients. Critical changes affecting core functionality will be communicated at least 30 days in advance.
3. Account Registration & Access
Business Registration Requirements
- Valid business entity with legal authorization
- Accurate company and contact information
- Authorized representative agreement
- Compliance with applicable business laws
Account Security
- Secure password requirements
- Multi-factor authentication (recommended)
- Regular access review and updates
- Immediate reporting of security incidents
Account Responsibility
You are fully responsible for all activities that occur under your account. This includes actions by your employees, agents, or any third parties you authorize to access the platform. You must immediately notify us of any unauthorized access or security breaches.
4. Usage Rights & Restrictions
Permitted Uses
- ✅ Managing your business leads and customers
- ✅ Storing business-related contact information
- ✅ Tracking sales and business activities
- ✅ Generating reports for business analysis
- ✅ Integrating with other business tools (where supported)
- ✅ Training employees on platform usage
Prohibited Uses
- ❌ Storing illegal or unauthorized data
- ❌ Reverse engineering or copying our software
- ❌ Reselling or sublicensing our services
- ❌ Spamming or unauthorized marketing
- ❌ Interfering with platform security
- ❌ Violating third-party rights
Fair Usage Policy
Our services are designed for normal business use. Excessive usage that impacts system performance may be subject to additional charges or usage limitations.
5. Data Ownership & Security
Your Data Rights
Data Ownership
- • You retain full ownership of your business data
- • Customer data belongs to you, not 91Leads
- • We process data only as your data processor
- • Right to export your data at any time
Data Control
- • Full control over data access and permissions
- • Ability to modify or delete data
- • Data portability upon request
- • Compliance with your data policies
Our Security Commitments
- Enterprise-grade encryption
- Secure cloud infrastructure
- Regular security audits
- Automated data backups
- Access controls and monitoring
Your Responsibilities
- Ensure data accuracy and legality
- Maintain secure access credentials
- Manage user permissions properly
- Report security incidents immediately
- Comply with applicable data laws
6. Service Level Agreement (SLA)
Uptime Guarantee
Monthly uptime commitment excluding scheduled maintenance
System Monitoring
Continuous monitoring and proactive issue resolution
Response Time
Maximum response time for critical issues
Maintenance & Updates
- • Advance notice of at least 48 hours
- • Typically performed during low-usage hours
- • Maximum 4 hours per month
- • Immediate action for security or critical issues
- • Notification as soon as reasonably possible
- • Minimized disruption to services
7. Payment Terms & Billing
Subscription Plans
- • Monthly: ₹399 per user per month
- • Quarterly: ₹299 per user per month (billed quarterly)
- • Yearly: ₹199 per user per month (billed annually)
- • Enterprise plans available for larger teams
Billing Terms
- • Automatic billing on subscription renewal
- • Payment due within 30 days of invoice
- • Late payment fees may apply
- • Annual plans offer significant savings
Refund Policy
We want you to be satisfied with our services. Our refund policy includes:
Free trial available to evaluate our services
Prorated refunds for extended service outages
No refund for partial months, service continues until period end
Price Changes
We may adjust pricing with 60 days' written notice. Existing subscriptions will be honored at current rates until the next renewal period.
8. Intellectual Property Rights
91Leads IP Rights
We retain all rights to our platform, including:
- • Software code and algorithms
- • User interface and design
- • Trademarks and branding
- • Documentation and materials
- • Patents and trade secrets
Your IP Rights
You retain all rights to your content and data:
- • Customer and lead data
- • Business processes and workflows
- • Custom fields and configurations
- • Reports and analytics generated
- • Any content you upload
Limited License
We grant you a limited, non-exclusive, non-transferable license to use our platform during your subscription period. This license does not include the right to modify, distribute, or create derivative works of our software.
9. Limitations of Liability & Disclaimers
Service Disclaimers
Our services are provided "as is" and "as available." We disclaim all warranties, express or implied, including:
- • Merchantability and fitness for a particular purpose
- • Uninterrupted or error-free operation
- • Complete security or data protection
- • Compatibility with all systems
- • Specific business results or outcomes
- • Third-party integrations or services
Liability Limitations
Our total liability is limited to:
- • Amounts paid by you in the 12 months preceding the claim
- • Direct damages only (no indirect, consequential, or punitive damages)
- • Reasonable mitigation efforts required
Mutual Indemnification
Each party agrees to indemnify the other for:
- • Breach of this agreement
- • Violation of applicable laws
- • Infringement of third-party rights
10. Termination & Account Closure
Termination by You
- • Cancel subscription at any time
- • Access continues until end of billing period
- • Data export available for 30 days post-termination
- • No refund for unused portion of billing period
Termination by 91Leads
- • 30 days' notice for convenience termination
- • Immediate termination for material breach
- • Non-payment after 30-day grace period
- • Violation of usage terms or applicable laws
Post-Termination Data Handling
30-day window to export your data in standard formats
Your data will be securely deleted after 90 days unless required for legal purposes
Reactivation possible within 30 days (subject to payment of outstanding amounts)
11. Legal Compliance & Jurisdiction
Compliance Commitments
- • Data protection regulations (GDPR, applicable local laws)
- • Information security standards
- • Industry-specific compliance (where applicable)
- • Regular compliance audits and assessments
Your Compliance Obligations
- • Compliance with data protection laws
- • Lawful collection and processing of customer data
- • Obtaining necessary consents and permissions
- • Industry-specific regulatory requirements
Governing Law & Jurisdiction
This agreement is governed by the laws of India. Any disputes will be resolved through:
Good faith negotiation and mediation
Courts of competent jurisdiction in India
12. Contact Information & Support
Questions About These Terms?
If you have any questions about these Terms of Service or need assistance with our platform, please contact us through any of the following methods:
Business Contact
Business Hours & Response
• Business hours: Monday - Friday, 9:00 AM - 6:00 PM IST
• Contract inquiries: Within 1 business day
• Technical support: 24/7 for critical issues
• Account management: Within 4 business hours
These Terms of Service are effective as of October 12, 2025 and apply to all business clients of 91Leads CRM.
For the most current version of these terms, please visit 91leads.com/terms-of-service